Privacy Policy

La Fiamma ("La Fiamma," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, make a reservation, place an online order, or otherwise interact with our restaurant. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following categories of information:

• Contact information — name, phone number, email address, and delivery address when you make a reservation, place an order, or contact us.
• Reservation & order details — date, time, party size, occasion notes, dietary preferences, and order contents.
• Payment information — processed directly by our payment processor, Stripe. La Fiamma does not collect or store full credit card numbers on our own servers. See our Payment Processing Policy.
• Technical information — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies. See our Cookies Policy.
• Communications — records of correspondence when you contact us by phone, email, or web form.

2. How We Use Your Information

• To process and confirm reservations, orders, deposits, and private event bookings.
• To communicate with you about your reservation or order status.
• To process payments securely through Stripe.
• To improve our website, menu offerings, and guest experience.
• To send confirmations, receipts, and — where you have opted in — promotional offers or newsletters.
• To comply with legal, tax, and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Stripe, Inc. — to process payments and deposits securely.
• Reservation, email, and SMS service providers — to deliver booking confirmations and communications.
• Delivery partners — where applicable, to fulfill delivery orders.
• Professional advisors and authorities — where required by law, court order, or to protect our legal rights.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including recordkeeping for tax, accounting, and legal compliance purposes, typically for up to seven (7) years for financial records, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us using the details below. See also our Data Processing Policy for further detail on legal basis and data subject rights.

6. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Effective Date" at the top of this page.